Notary Services Terms, Conditions, & Cancellation Policy

Appointment Deposits:

When scheduling your notary appointment, a deposit is required to secure your desired time slot. The deposit will be deducted from the total cost of your notary service upon completion. After booking online, you will be sent a pay link to make payment for the deposit. Once deposit payment is received the appointment will be confirmed.

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Payment for Services:

Unless otherwise agreed upon, payment for services rendered, minus the deposit which was pre-paid, is due in full at the time services are rendered. 

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Cancellation:

If you are unable to attend your scheduled appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to offer the appointment slot to another client who may be in need of our services. You can contact us via phone at 303-335-0655 or by email at patrick@praproserve.com.

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Appointment "No-Shows":

A "no show" occurs when the signer fails to show up for a scheduled appointment without prior notification or cancels with less than 24 hours notice. In such cases, the appointment deposit is forfeited for the first occurrence of a no-show or less than 24 hour cancellation. 

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Inability to Complete Signing:

If for any reason we are unable to complete a signing due to Signers inability to pass Knowledge 

Based Authentication (KBA), expired or no ID, signer refusal, or any other reason not related to PRA Professionals Services ability to complete services requested will result in forfeiture of deposit and charge for any associated travel fees in accordance with the travel fee schedule. If possible, and opportunity to reschedule may be granted at the discretion of PRA professional Services. 

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Requirements for Signing:

In order to engage in a notary signing, the following requirements must be met.

1. All parties are required to have Valid Government Issued Identification (i.e. Passport, Drivers License, Military ID). NO PAPER OR DIGITAL IDs.

2. All parties agree that documents containing blank spaces must be filled in completely (or crossed through), in order for the Notary public to perform notarization. Please have the document filled out (but not signed) unless the document instructions indicate it should not be filled out prior to being in the presence of a notary public. This will help to expedite your appointment. Do not sign, date, or complete the notary public certificate section for any reason.

3. All parties must know what they are signing, understand (have capacity) to know the affect of their signing a document, and be signing of their own free will  as determined by the notary public.  The notary public reserves the right to clear a room to speak only with signers if they determine it is necessary to assess any of the above. 

 

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Additional Fees:

Depending on service provided, extenuating circumstances, or needs of the client, additional fees may be applied for  services rendered. Additional Services fees are as follows: 

• Additional Mileage -   For services which entail fee for travel,  the initial service area is within 15 miles of 80207. Anything beyond the initial service area is subject to additional fee of $10 per each ten (10 mile increment or any part there of. 

• After hours Fee - For services rendered after regular business hours and or on holidays, an additional fee of $50 dollars will apply.

• Witness Fee - Typically, PRA Professional Services will expect that the client provides neutral witnesses for any signing requiring witnesses. In the event that PRA Professional Services needs to provide witnesses, an additional fee of $35 per witness will be applied.

• Extended Time Fee -  In the event that the service requested extends beyond the allotted time, PRA professional Services, in their sole discretion, may apply an extended time fee at a rate of $20 per quarter  (1/4) hour or any there of.

• RUSH Fee - The fee for any expedited Apostille Service or Notary Service  scheduled with less than 2 hours notice  will be $25 per document. 

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Refunds, Eligibility, and Request:

Refund Eligibility:

All notary services, once provided, are not eligible for a refund due to the nature of the service. These services include but are not limited to completed notarizations or notary acts that have been executed and finalized.

 

Refunds will only be considered for full payment made in advance for notary services that have not yet been rendered.

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Refundable Circumstances:

1) Appointment Cancellation: If you have pre-paid for notary services and provide a minimum of 24 hours notice for appointment cancellation, any payment made in advance, excluding the non-refundable deposit, will be eligible for a refund.

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2) Service Unavailability: If PRA Professional Services is unable to fulfill the notary service due to unforeseen circumstances or an issue on our end, a full refund, including the non-refundable deposit, will be provided.

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Refund Request:

Refund requests must be submitted via email at patrick@praproserve.com within 2 days from the original payment date. Refunds eligibility will be determined within 7 days of request and, if approved, will be processed using the original payment method. Please allow a reasonable processing time for any refund to be reflected in your account. Note that the timeframe for the refund to appear may vary depending on your financial institution.

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